“There are a few hints and tips that will have you sailing through the job of a manager looking cool, gaining points and coming up smelling of roses. These are the Rules of management – the unwritten, unspoken, unacknowledged Rules. Management is an art and a science. There are textbooks of thousands of pages devoted to how to do it. There are countless training courses (you’ve probably been on a few). How-ever, what no textbook contains and no training course includes are the various ‘unwrit-ten’ rules that make you a good, effective and decent manager – the Rules of manage-ment”–

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